Shipping policy

Shipping is free on every NexaFig order. There is no minimum and no shipping line added at checkout.

Processing time

Orders are prepared and shipped within 1–2 business days of being placed. Orders placed at a weekend or on a public holiday are shipped on the next business day.

Delivery time

Typical delivery is 7–15 business days from the day it ships. Most of our decorations ship from our overseas warehouse, so delivery takes longer than a domestic courier would — we would rather tell you that up front than promise two days and miss it. Some items are made to order in the United States and ship domestically; where that applies it is stated on the product page, and the estimate shown there is the one that counts.

Delivery estimates are estimates, not guarantees. Customs processing, weather and carrier backlogs can add time.

Tracking

You will receive a tracking number by email as soon as your package is shipped. Tracking information can take 2–3 days to start updating after the label is created — this is normal and does not mean the package is lost.

Where we ship

We ship to the destinations available at checkout. If your country is not selectable, we are not able to ship there yet.

Duties and taxes

Any import duties, taxes or customs fees charged by your country are shown at checkout where we are able to collect them, and are otherwise the responsibility of the recipient.

Wrong address

Please check your shipping address at checkout. If you spot a mistake, email us immediately — we can change the address only while the order is still with us. Once it has been shipped we cannot redirect it.

Lost, delayed or damaged packages

If tracking has not moved for 10 business days, or the package arrives damaged, email us with your order number and we will investigate with the carrier. A package confirmed lost in transit is replaced or refunded in full.

We cannot take responsibility for a package marked delivered by the carrier and then taken from a doorstep.

Contact

NexaFig — trunghieutruongforwork@gmail.com. We reply within 24 hours, Monday to Friday.